BARUA, Saumabha; MUKHERJEE, Doel. A Framework for Evaluating Empathy in Generative AI Customer Service. Journal of Cultural Analysis and Social Change, [S. l.], v. 10, n. 3, p. 2754–2767, 2025. DOI: 10.64753/jcasc.v10i3.2831. Disponível em: https://jcasc.com/index.php/jcasc/article/view/2831. Acesso em: 29 apr. 2026.