S. ., I. Sukati, M. Siagian, I. B. U. Putra, N. E. Husda, and D. Shafiq, “Human Capital Management, Work Ethics, and Organizational Citizenship Behavior: Keys to Improving the Performance of the Life Insurance Industry”, jcasc, vol. 10, no. 3, pp. 1047–1063, Nov. 2025.