The Quality of Student Services in Jordanian Universities from The Students’ Point of View

Abstract

Objectives: The study aimed to reveal the quality of services provided to students in Jordanian universities from their point of view and its relationship to the variables of gender and academic degree. Methods: The descriptive analytical approach was used, and the study sample consisted of (10,000) male and female students from various Jordanian universities. The questionnaire, consisting of (16) items, was applied, distributed over four areas (quality of teaching and evaluation, effective communication, academic advising, infrastructure and facilities) as a tool for the study. Results: The results of the study found that the quality of services provided to its students was average in the fields of study as a whole, with a mean (3.27) and standard deviation (0.25). The results also indicated that there were no statistically significant differences at the significance level (α≥0.05) in the quality of services provided to students due to the gender variable. The study also found that there were statistically significant differences due to the academic degree variable in favor of undergraduate and postgraduate students. Conclusion: The study concluded the need to develop and improve the administrations of the academic advising units available on university platforms with the aim of providing students with the necessary advising needs using appropriate advising methods and ensuring their delivery to the largest number of students.