Determining the Most Important Factors of Learning Management System Quality Measures That Are Related to Students’ Academic Performance

Abstract

Learning Management Systems (LMS) have become indispensable in today’s higher education landscape, offering flexible, technology-driven learning environments for students worldwide. Yet, one key question remains: what truly drives student academic success in these digital platforms? This study explores that question by examining the role of various quality dimensions in shaping academic performance. Grounded in the well-established DeLone and McLean Information System Success Model (2003), the research analyzes responses from 103 business students at two universities in the United Arab Emirates (UAE), using regression analysis to test the proposed model. The results reveal that four dimensions—learner quality, course content quality, educational system quality, and instructor quality—have a significant and positive impact on students’ academic achievement. Surprisingly, technical system quality, service quality, and support system quality did not show a meaningful influence. Collectively, the seven quality factors explain an impressive 75% of the variation in academic performance. These findings highlight where universities should focus their efforts: enhancing the quality aspects that directly shape students’ learning experiences. By doing so, institutions can not only improve student outcomes but also elevate the overall effectiveness of LMS platforms—ultimately supporting the advancement of higher education in the UAE and beyond.