The Application of Information Technology in Licensing Services Through the Online Single Submission Application at the One Door Integrated Investment and Licensing Office

Abstract

The development of information technology has forced government organisations to undergo a major transformation in order to continue providing the best possible services to the public. The Investment and Integrated Services Agency (DPMPTSP) has launched applications to provide licensing services for business operators in the form of the OSS-RBA application (nationally by the central government) and SIPPADU to provide non-business licensing services. The application has been integrated with the SIAK application at the Population and Civil Registration Office, so that business actors do not need to bother filling out data forms because the relevant personal data has been integrated. The research method used qualitative research with data collection techniques in the form of in-depth interviews, observation, and documentation to analyse the role of information technology in improving OSS-RBA licensing services. In addition, the data analysis used is an interactive data analysis model, where after the data is collected, condensed, and then presented, conclusions are drawn regarding the application of information technology in improving OSS-RBA licensing services. The results of the study indicate that the role of OSS-RBA Information Technology in improving licensing services at the Investment Service Office and One-Stop Integrated Service Office increases effectiveness and efficiency as a stabiliser. The existing OSS-RBA application in providing public services to licensing users is considered more effective and efficient than manual licensing services.