Research on Digital Government, Digital Civil Servants, Digital Citizens in Vietnam

Abstract

The fourth industrial revolution (revolution 4.0) with the highlight of the rapid development of digital technology has had a strong impact, changing the way of state administration, shifting from the real environment to the digital environment, thereby forming a digital government in each country. That raises the requirement of digital capacity for civil servants and citizens to become digital civil servants and digital citizens. In other words, when civil servants and citizens have digital knowledge and skills that meet the basic requirements in digital transactions, they become digital civil servants and digital citizens, then the performance of civil servants' public duties, the interaction between civil servants and citizens will be carried out smoothly in the digital environment. This will help save time and costs for people when there is a request for administrative records and interactions with the government; help save time and improve the work efficiency of civil servants. This study builds a theoretical framework on digital government and analyzes the level of influence of digital civil servants and digital citizens on digital government. The author conducted a survey with a sample size of N = 240 local civil servants at the commune level and N = 240 local people of 24 selected communes in 3 provinces representing 3 regions of Vietnam, including Lang Son province (North), Nghe An province (Central), Tay Ninh province (South). The research results show that the digital capacity of the people is assessed at a low level, so it is necessary to focus on developing digital citizens; digital civil servants have basic digital knowledge and skills to work in the digital environment but still need to be improved. From the research conclusion, the author discusses solutions for developing digital human resources in Vietnam today to operate the digital government effectively