Well-Being after Service: The Social Insurance Experience of Military and Police

Abstract

As the number of elderly in Indonesia grows, it has become more critical to ensure their well-being in the digital age. This study examines the factors that influence the elderly's well-being by utilizing insurtech (insurance technology) applications for pension claims, among retirees from the police and military as part of Indonesia's evolving digital social insurance systemThis conceptual approach study utilizes Important-Performance Analysis (IPA) to identify indicators that were both important and well-performing from the user’s perspective.  The study collected data from a survey of 300 respondents who were selected using Simple Random Sampling from the population of military and police retirees throughout Indonesia (N = 476,869). Data was collected through survey distribution using a structured online questionnaire. The measurements were adopted from a previous study that covers five variables: digital literacy, insurtech adoption, insurance inclusion, societal value, and elderly well-being.  The results show that the crucial indicator is the appropriateness of premiums, which is perceived by the elderly as important but not well-performed. It indicates a need for immediate adjustment as a recommendation to the government as a sponsor of social insurance.  The other result shows that the majority of factors already have an effective use of elderly well-being in relation to pension claims. This finding provides recommendations for policymakers to adjust premiums and improve the well-being of the elderly.