Preserving Dignity in the Face of Dismissal: How Outplacement Services Shape Affective Experiences

Abstract

This study aims to understand whether offering an outplacement service at the time of dismissal influences the perception of dignity in dismissal, considering dimensions such as respect, empathy, anger, complaints, and legal actions, as well as how it influences the affects (positive and negative) felt by dismissed employees. In addition, possible differences were studied considering demographic characteristics. To analyze these hypotheses, this study used a quasi-experimental design through an online questionnaire where participants had to watch a video simulating a dismissal process (with or without the offer of outplacement) and answer to the PANAS-VRP Scale to assess positive and negative affect, and the Dignity in Dismissal Scale, where they were placed in the role of the dismissed employee. The sample consisted of 448 participants. The results suggest significant differences in all dimensions, with dismissal experiences with the offer of outplacement services showing higher scores of respect, anger, and legal action, as well as positive affect. The results contradict the existing limited literature, and it is therefore recommended that future research explore in greater detail the impact of offering outplacement services on all stakeholders, particularly in the emotional and behavioral dimensions of the dismissed employees.