The role of transparency in enhancing internal communication among employees in Saudi government institutions

Abstract

This study aimed to identify the role of transparency in enhancing internal communication among employees in governmental institutions. It sought to understand the practical impact of transparency on communication quality, its contribution to a positive organisational culture, and the policies that can support it. The research employed a quantitative, descriptive survey method, collecting data via a questionnaire from a stratified random sample of 393 managers, division heads, and employees in Saudi public authorities in Riyadh.The findings revealed a strong positive relationship between transparency and the quality of internal communication, which in turn enhances overall institutional performance. The results indicate that transparency is crucial for fostering a positive organisational culture by clarifying roles, boosting employee morale, and creating an environment that supports achievement and creativity. The study concludes that transparency is a critical driver for improving internal communication and achieving organisational objectives, aligning with broader strategic goals such as Saudi Vision 2030. Key recommendations include conducting future qualitative research, exploring the role of Artificial Intelligence in promoting transparency, and enhancing the use of transparent information in management practices.